Bruno Retailleau: Maintaining in-person counters, telephone and mail alongside the Marianne digital assistant
Proposal put forward by Bruno Retailleau on September 12, 2026. Topic: User Services and Administrative Procedures. The observatory also publishes quotes from 11 other public figures on this topic.
The service will be free, hosted under French jurisdiction and will not exclude any other channel: in-person counters, telephone and mail will remain accessible.
Original quote (French)
Le service sera gratuit, hébergé sous juridiction française et n'exclura aucun autre canal : le guichet, le téléphone et le courrier resteront accessibles.Source: avecretailleau.fr · archived copy
Other candidates on this topic
- Bernard Cazeneuve: Guaranteeing human review of any denial of benefits, placement or permit decided with an algorithm
- Bruno Le Maire: AI to simplify procedures without replacing public servants with robots
- David Lisnard: Entrusting generative AI with case processing, document verification and the drafting of official acts
- Dominique de Villepin: Controlled use of AI to facilitate access to social benefits
- Florian Philippot: Rejecting the European digital identity
- Gabriel Attal: Commissioning companies to build an AI medical assistant for all French citizens
- Jean-Luc Mélenchon: Proposing the automation of social benefits
- Marine Tondelier: Automating the Payment of Social Benefits to Combat Non-Take-Up
- Nicolas Dupont-Aignan: Establishing equipped tiers-lieux to combat digital illiteracy
- Olivier Becht: Integrating the shared medical record into the France Identité digital identity card
- Raphaël Glucksmann: Making AI a Lever for Transforming Public Services
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